Frequently Asked Questions
Purchasing
What payment methods are available?
We accept credit card through PayPal or Stripe. We also offer standard PayPal options and Afterpay for Australian customers on orders over $50 and under $1000. Fees may incur as per the respective provider.
Do you have a minimum order?
There is a minimum order of 1 metre / 1 yard.
Why am I billed by Materialised?
Materialised Pty Ltd run the website www.florencebroadhurstfabrics.com
Why am I billed in Australian dollars?
You will be shown prices in your local currency based on your IP address or which currency you select in the menu. The invoice is automatically converted to our local currency, Australian $AUD.
Why is Afterpay only available in Australia?
Currently Afterpay is only available if you are purchasing from Australia. We are looking into Cross Border Trade with New Zealand and will stay across other Cross Border Trade developments as they roll out.
I am a trade customer, do you offer wholesale pricing?
Yes we do. If you are a trade customer, you can create an account with your company details and ABN. Once approved you will be able to view our trade pricing and order online. A standard $25 postage rate applies to sales from Australian trade customers. Trade customers from New Zealand, Malaysia, Singapore, the US and Canada will be quoted depending on order and location.
Can I order more than 3 fabric samples?
Yes. Up to 3 A4-size fabric samples costs $10 with free shipping. You can then order up to any number of samples in increments.
How do I use a Coupon Code?
From time to time we may offer discounts through our newsletter or social media. If you have a coupon code, simply add this to the voucher field upon checkout and the discount will be applied there.
Customs duty info (US customers)
Customs Duty is applicable as per U.S. Customs and Border protection. For more info head to the website and please refer to “Mailing and Shipping Goods – Customs Duty Guidance.”
Shipping
How much is shipping?
Shipping is FREE to consumers in Australia, New Zealand, Malaysia, Singapore, United States and Canada. Trade customers are charged a flat rate of $25 within Australia and will be quoted for freight outside of Australia, depending on size of order and location.
What if I live outside of Australia, New Zealand, Malaysia, Singapore, United States or Canada?
Please contact us at [email protected] for us to assess whether we can sell and ship to your country with our Florence Broadhurst licence, or direct you to a company that can.
Can I track my order?
Yes, head to the Order Tracking page and enter your Order ID and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Do you ship worldwide?
We hold the Florence Broadhurst fabric licence for Australia, New Zealand, Malaysia, Singapore, United States and Canada and can ship to those countries.
Where does my order ship from?
It is shipped from Sydney, Australia.
Will my order be shipped folded or on a full roll?
This will depend on the number of metres / yards you purchase as well as the type of base cloth. Most orders under 5 metres / 5 yards will be folded and anything over that amount will be delivered on a full roll.
Delivery Times
How long should I expect my sample order to take?
Depending on where you are located, please allow about 2 weeks / 10 business days (shipping is from Sydney, Australia)
How long should I expect my fabric order to take?
Depending on where you are located, please allow about 3 weeks / 15 business days (shipping is from Sydney, Australia)
Refunds & Returns
Do you accept returns?
All of our Florence Broadhurst fabrics are custom printed and can not be returned unless the product is faulty. In the case of a fault, we need to receive notice of this in writing, with photographic evidence within 14 days of the product arriving.
Do you issue refunds?
In the case of a product being faulty and proof of this received in writing, with photographic evidence, within 14 days of receiving the product.
Fabric Info, Care & Maintenance
How do I care for my Florence Broadhurst fabrics when used for soft cushions, curtains or soft furnishings?
All of our fabrics are washable. If being used for soft cushions, curtains or soft furnishings the following care details apply:
1. Warm wash.
2. Tumble dry at moderate temperature, ramping down to cool.
3. Moderate iron
4. Dry clean 30
5. Possible 3% shrinkage
6. Do not wash or dry with any other articles.
How do I know how to care for each individual base cloth fabric i.e. Arizona, Palermo and Peau De Peche?
Please visit the Fabric Base Cloth Info & Care page.
How sustainable are the printing processes?
We take sustainability very seriously. The process of digital printing has very little emission and what fume is emitted, whilst non-toxic, is still captured in our Carbon Activated Filtration system to ensure the only thing that leaves our facility is clean air.
Everything is printed on demand to eliminate waste and the ‘transfer paper’ involved in what is known as ‘Dye Sublimation Heat Transfer’ is recycled.
This transfer paper, once spent, is pulped and returned to useful service. The cardboard tubes the paper is supplied on are recovered wherever practicable. Remnants, discontinued patterns and obsolete samples are donated to a number of Australian charities, both local and national.
How do I care for my Florence Broadhurst fabrics when used for upholstery?
All of our fabrics are washable. If being used for upholstery, the following care details apply:
1. Protect from sunlight & vacuum regularly.
2. Blot off liquid soiling.
3. Remove bulky matter with a flat blade.
4. Brush off/vacuum loose particles.
5. Prepare a neutral pH detergent solution (10:450ml) or use pre-prepared Crypton Care Gold and/or Purple.
6. Gently rub the solution onto the soiled area with a soft brush.
7. Rinse detergent off with clean water and a soft white cloth & allow to air dry.
8. For stubborn stains a mild solution of Isopropyl Alcohol may be used, then repeat steps 1-7.
9. Do not use solvent based cleansers and ensure all detergent residue is completely rinsed off.
Where are the fabrics produced?
All Florence Broadhurst Fabrics from this website are printed in Sydney, Australia.
What are the fabric widths?
The width of the fabric depends on the base cloth it is printed on:
Arizona is approx. 137 cm / 54 inches.
Peau De Peche is approx. 141 cm / 55 inches.
Palermo is approx. 139 cm / 55 inches.
Are there any natural fabric options?
The on-demand capability to print digitally onto vegetable fibres is in our opinion not satisfactory (it’s not colourfast and doesn’t achieve the performance outcome that our company has a a benchmark) Stability, cleanability, durability… We believe is an imperative. The tactile qualities of polyester is amazing these days and we encourage you to order samples to see just how fabulous they are.
What are the differences between the types of base cloths?
For detailed base cloth info including fabric composition, images and care, head to our Base Cloths page.